PRIVACY POLICY

At willow & OAK, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us—whether in-store, online, or by phone.

1. Information We Collect

We may collect the following types of information from you:

Contact Information: Name, phone number, email address, mailing address
Payment Information: Credit/debit card details (processed securely through third-party providers)
Purchase History: Items you've purchased, consigned, or shown interest in
Website Data: IP address, browser type, device type, and browsing behavior on our site

We collect this information when you:

Make a purchase or payment
Join our mailing list
Submit a contact form or inquiry
Apply to consign items with us
Visit our website (through cookies or analytics tools)

2. How We Use Your Information

We use your personal information to:

Process and fulfill purchases or consignments
Contact you about your orders, inquiries, or appointments
Send updates about new arrivals, promotions, or events (only with your consent)
Improve our website and customer experience

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Information

We may share your information only with trusted third parties who help us operate our business, such as:

Payment processors
Email service providers (for newsletters)
Delivery or logistics partners

All third-party partners are required to keep your data secure and use it only for the intended purpose.

4. Your Choices

You can:

Opt out of marketing emails at any time by clicking “Unsubscribe” in our messages
Request access to or deletion of your personal information by contacting us directly
Disable cookies via your browser settings (this may affect website functionality)

5. Data Security

We take reasonable measures to protect your personal information, both online and offline. This includes using secure payment gateways and maintaining secure storage systems.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our site or services after changes are made implies acceptance.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.